Refund policy

Return and Refund Policy

Because the Luma Mae shop sells both digital products and made-to-order physical merchandise, different return and refund rules apply depending on the product purchased.

Digital products

Digital music, ringtone packs, printable products, wallpapers, digital art, and other downloadable products are generally final sale once access to the digital content has been provided or the download has been delivered.

If you receive the wrong file, cannot access your purchase, experience a technical delivery problem, or believe you were charged incorrectly, please contact us. We will work to resolve the issue.

Physical merchandise

Our physical merchandise is produced on demand specifically for each order. If your item arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us promptly after delivery with your order number and clear photographs of the issue.

We will review the claim and, when appropriate, arrange a replacement or refund.

Because our physical products are made to order, we generally cannot accept returns or exchanges for buyer's remorse, an incorrect size or color selected by the customer, or a change of mind, except where applicable law requires otherwise.

Order problems

If your order has not arrived within the expected delivery period, or you have another problem with your order, contact us at lumamaemusic@gmail.com and include your order number.

Nothing in this policy limits any mandatory consumer rights that apply to you under applicable law.