Shipping policy

Shipping Policy

Luma Mae offers both digital products and physical merchandise. Digital products are delivered electronically and do not require physical shipping.

Physical merchandise

Luma Mae physical merchandise is made to order and fulfilled by third-party production and fulfillment partners, including Printify and its production network. Products may be produced and shipped from different fulfillment locations depending on the product and delivery destination.

Production and delivery times

Production time is separate from shipping transit time. Estimated delivery dates provided during checkout are estimates and are not guaranteed.

Delivery times may be affected by production volume, carrier delays, destination, customs processing, weather, holidays, and other circumstances outside our control.

Shipping address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. Once an order has entered production or has been shipped, we may no longer be able to change the delivery address.

Tracking

When tracking information is available, it will be provided after the order has shipped. Tracking updates are supplied by the shipping carrier and may sometimes take time to appear.

International orders

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

Delayed or missing packages

If your tracking shows an unusual delay, your package appears to be lost, or you have another shipping-related issue, contact us at lumamaemusic@gmail.com and include your order number.

We will review the issue and work with our fulfillment and shipping partners when appropriate.